Frequently Asked Questions
Have Questions?
I’ve included most of my frequently asked questions here, however if there’s something you want to know that isn’t listed, feel free to get in touch using my contact form.
How does the process work?
– Book a free 30 minute discovery session
– If you wish to go ahead, a contract will be sent and a consultation will be arranged to finalise the details of working together, tailored to meet the needs of your business
– We will have regular check-ins/reviews depending on your business needs. If you are on a retainer package, you get a 10 minute check in call each week as part of your package.
What hours do you work?
My core working hours are Monday – Thursday, 9am – 3pm. I can also arrange extra time outside of these hours by prior arrangement on a case by case basis.
How does IR35 impact Virtual Assistants?
I am a sole trader, therefore I am classed as a sub-contractor. I use my own equipment, work for a number of clients, another person can be substituted into my role, and I decide the rates I charge. On this basis, I would be outside of IR35.
How do I pay, and is there a minimum number of hours I need to book?
Payment is made directly via BACS transfer, the details of which will be on your invoice. Retainer packages are paid for up front, and Ad-hoc hours are billed in arrears (payment due within 7 days from invoice date).
The minimum number of hours for clients on retainer contracts is 5 hours per month, and ad-hoc hours is a minimum of 1 hour.
If you are regularly using more or less hours over a number of months, I will make you aware so that you can choose a more cost effective package.
Do you record your time?
Yes! All productive time is logged using time tracking software, and I include a copy of this with your invoice each month.
Ready to get started?
Contact me today for a free 30 minute consultation, so we can discuss your current needs and how I can help you!